Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Or you can scan following code to add our whatsapp, communicate with directly.
Payment Information
How to buy a vape in Australia?
Select Vapes in IgetHub
Please browse our online store and choose from a variety of flavours
Place Your Order
Remember to fill in your complete address information during this step.
Complete Payment
Transfer the corresponding amount for your order via PayPal.
Receive Package
Receive your order within 3-5 days
To buy your favorite IGET vape products, follow these simple steps:
Step 1: Select Your Desired IGET Vape: Browse our online store and choose from a variety of IGET models, including:
Each flavor has its dedicated page for easy selection: IGET Bar 3500 / IGET Bar Pro 10000 puffs / IGET Bar Plus 6000 puffs / Bar Plus Pod 6000 puffs / Moon 5000 puffs / Alibarbar Ingot 9000 puffs / Groo Max 10000 puffs / INSTA Bar
Step 2: Place Your Order: Once you've made your selection, proceed to "place an order" on our website. Remember to fill in your complete address information during this step.
Step 3: Contact Us via WhatsApp: After placing your order, add us on WhatsApp. Send us your order number through WhatsApp.
Step 4: Complete Payment via PayPal: Transfer the corresponding amount for your order via PayPal.
Step 5: Receive Your Order: Once we confirm your payment, we'll immediately arrange for shipment. You can expect to receive your order within 3-5 days. The order status will automatically update to "completed" once the transaction is finalized.
Why choose paypal?
A1: This is a huge confidence booster for buyers. If an eligible item doesn't arrive, or arrives significantly not as described (e.g., wrong item, damaged, counterfeit, missing major parts), PayPal can reimburse the full purchase price, including original shipping costs
Shopping Information
Q1: How long does it take for my order to be processed?
A1: Orders are processed within 2 business days of payment confirmation.
Q2: When will my order be dispatched after processing?
A2: Once processed, orders are dropped off to Australia Post within the next business day.
Q3: What are your shipping options and costs?
A3: We offer Express Postage at a flat rate of $15 for all states. Free shipping is available for orders over $150.
Q4: How are delivery times estimated?
A4: Delivery times are estimated and based on Australia Post’s service from NSW to your location. Please refer to the estimated delivery times for each state/territory provided in our delivery guide.
Q5: What happens if there are delays in my delivery?
A5: Once an order is handed over to Australia Post, delivery times are subject to their network. We cannot be held responsible for delays caused by external factors such as weather, public holidays, or high demand periods.
Q6: How can I track my order?
A6: After your order is shipped, its status will be updated to “Completed” and tracking information will be sent to your email. You can monitor the delivery progress directly via Australia Post.
Q7: What if an item in my order is out of stock?
A7: If an item is temporarily out of stock, we will dispatch the available items in your order within the regular dispatch timeframe. The missing item(s) will be shipped to you separately as soon as they arrive, at no additional shipping cost.
Q8: Is it important to provide accurate address information?
A9: Yes, it is the customer’s responsibility to ensure the address information provided is accurate, including City, State, and Postcode, to prevent any errors or further delays in shipping.
Q9: What are the estimated delivery times for different states/territories with Express Shipping?
A8: After dispatch, estimated delivery times are:
New South Wales (NSW): 2-3 business days
Victoria (VIC): 3-4 business days
Queensland (QLD): 3-4 business days
South Australia (SA): 3-5 business days
Western Australia (WA): 4-6 business days
Tasmania (TAS): 4-5 business days
Northern Territory (NT): 5-7 business days
Australian Capital Territory (ACT): 2-3 business days
Orders and Returns
Q1: What's your general returns and refund policy?
A1: You're eligible for a full refund if your item's tracking status shows it as "undelivered," at an incorrect local post office, or at an incorrect address. You can also get a full refund if shipping is delayed by over 4 weeks. However, you won't receive a refund if the item is marked as "delivered" to your local post office or address.
Q2: What should I do if I receive the wrong item?
A2: If you received the wrong item, please contact us via Email (whatsvape16@gmail.com)
Q3: My order arrived damaged or is faulty. What should I do?
A3: If your product is damaged or faulty, you'll need to send a video of it not working for our team to assess. Please note that due to stock issues, not all requests for replacement or refund will be approved.
Q4: Can I change or cancel my order after I've submitted it?
A4: Yes, you can change or cancel your order only if it hasn't been shipped yet. Please contact us as soon as possible via Email (whatsvape16@gmail.com)
Q5: What if I entered an incorrect shipping address?
A5: If you need to change your shipping address, please contact us as soon as possible via Email (whatsvape16@gmail.com)
Q6: How can I get customer support regarding returns or refunds?
A6: For any general inquiries about returns, refunds, or orders, you can reach us via Email (whatsvape16@gmail.com)
